Welcome to Passageway

Passageway is a community-based organization that has provided behavioral health services in Miami-Dade County since its founding in 1979. For more than 45 years, Passageway has served individuals living with significant mental health challenges through residential treatment, behavioral health, and supportive services designed to promote recovery, personal growth, and meaningful, self-directed lives. Through a dedicated multidisciplinary team, Passageway supports those we serve in developing the skills, stability, and connections needed to move toward safe and sustained reintegration into the community.

Our Mission: Passageway partners with individuals impacted by serious mental illness and the criminal justice system to support their recovery journeys with dignity, respect, and clinical excellence. We provide structured, compassionate treatment, individualized support, and opportunities for personal growth that empower each person to build a meaningful, self-directed life while maintaining safety for both the individual and the broader community.

Vision: A community where every person we serve thrives in a life of purpose, connection, and belonging — equipped with insight, resilience, and the skills needed to contribute meaningfully to society.

GUIDING PRINCIPLES:

• • • Trauma-Informed Care: We recognize the impact of trauma and integrate this awareness into all aspects of service delivery.
      
    • Cultural Humility: We commit to ongoing learning and responsiveness to cultural, racial, ethnic, and socioeconomic diversity.
      
    • Empowerment & Advocacy: We support individuals in exercising their rights and achieving self-determination in partnership with families, community providers, and systems of care.
      
    • Proportionality: We balance court-ordered requirements with recovery-oriented care by applying individualized, proportional supports based on each person’s behavioral health needs, level of risk, and demonstrated progress -not solely on the nature of past offenses.
      
    • Solidarity/Interdependence: We recognize that individuals and communities are interconnected. The safety of the community is strengthened when every person has access to care, stability, and opportunity.

 CORE VALUES:

• • • Recovery & Hope: We believe that recovery is possible for every person regardless of past challenges. We cultivate hope through strength-based care, meaningful relationships, and opportunities to discover personal purpose.
      
    • Person-Centered & Strengths-Focused: Individuals are experts in their own lives. We meet each person where they are, honoring autonomy, identity, culture, preferences, and unique goals in planning and care.
      
    • Safety & Responsibility: We are committed to the safety of those served, our staff, and the broader community. We balance compassion with responsibility, implementing practices grounded in evidence, risk awareness, and best-practice standards.
      
    • Respect & Dignity: We honor the inherent worth of every person. We treat individuals with fairness, empathy, and respect — without judgment — and protect their rights and privacy.
      
    • Collaboration & Inclusion: We work in partnership with those we serve, families, community providers, and systems of care to create networks of support. Diverse voices strengthen outcomes and enrich our community.
      
    • Accountability & Excellence: We strive for excellence through continuous learning, data-informed decision-making, and reflective practice, ensuring our services are effective, ethical, and responsive to individual and community needs.

Community Partnerships

Passageway welcomes partnerships with community organizations and providers that share our commitment to recovery, mental health, inclusion, and the well-being of the individuals and communities we serve. We believe collaboration and strong community connections are essential to supporting meaningful recovery and safe, sustained community reintegration.

To learn more about partnering with Passageway, please email info@passagewaycommunity.org.

Our Commitment to Quality

Passageway is accredited by CARF International for its Case Management, Psychosocial, and Residential programs. CARF accreditation reflects our commitment to quality, accountability, and continuous improvement in the services we provide.

CARF accreditation is based on internationally recognized standards and involves a rigorous peer-review process, including an on-site survey by trained CARF surveyors. Through this process, Passageway demonstrates its commitment to providing individualized, effective, and person-centered services that support the recovery and goals of those we serve.

For more information about CARF, please visit CARF International.

We are licensed as a Residential Level II Facility by ACHA.

Passageway is dedicated to protecting the privacy and security of our persons served health information.  Notice of Privacy Practices